Judicial Pension Scheme · CAS-30891-B3Q9

CAS-30891-B3Q9

Ombudsman’s Determination Applicant Mr M

Scheme Judicial Pension Scheme (the Scheme)

Respondent XPS Administration Limited (XPS)

Outcome

Complaint summary

Background information, including submissions from the parties

1 CAS-30891-B3Q9

2 CAS-30891-B3Q9

3 CAS-30891-B3Q9

Adjudicator’s Opinion

Mr M did not accept the Adjudicator’s Opinion and the complaint was passed to me to consider. Mr M provided his further comments which do not change the outcome. I agree with the Adjudicator’s Opinion and note the additional points raised by Mr M.

4 CAS-30891-B3Q9 Mr M’s additional comments

The SLA of 10 working days to take action, chase for information or reply is an inadequate response time.

The intention of an SLA is questionable if it does not amount to maladministration when missed.

Ombudsman’s decision

I do not uphold Mr M’s complaint.

Anthony Arter

Pensions Ombudsman 12 April 2021

5 CAS-30891-B3Q9 Appendix The Occupational Pension Schemes (Transfer Values) Regulations 1996 (SI 1996/1847)

Regulation 10

Part 3 Statements of Entitlement and Calculations of Transfer Values

6 CAS-30891-B3Q9

Regulation 11

Part 3 Statements of Entitlement and Calculations of Transfer Values

“(1) Subject to paragraph (1A) and (1B), a member to whom paragraph (1C) applies is entitled to receive from the trustees, on request, the information mentioned in Schedule 1 in writing.

(1A) Paragraph (1) does not apply where the request is made within 12 months of the last occasion that such information was provided to the member.

(1B) information provided under paragraph (1) is to be provided by the trustees as soon as reasonably practicable, and in any event within three months after the date that the member makes the request.

(1C) This paragraph applies-

(a) to a member who is currently accruing rights to one of the categories of benefits; and

(b) to a member who is no longer accruing rights to money purchase benefits unless, in respect of those benefits, a crystallisation event under section 93(7) has occurred.”

7