VTB Capital plc
What this means for you
Because VTB Capital plc has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
VTB Capital plc, regulated under FRN 144003, offered banking and deposit products to customers before being declared in default by the Financial Services Compensation Scheme on 6 December 2022. The firm's default triggered FSCS protection for eligible depositors, who may claim compensation up to the statutory limit of £85,000 per person per authorised institution for eligible deposits held at the time of default. Former customers believing they hold protected deposits should contact the FSCS to establish their claim status and compensation entitlement.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.