FSCS in-default register

Charter Heaven Limited formerly Charterheaven Limited

Declared in default2 May 2012FRN 125796

What this means for you

Because Charter Heaven Limited formerly Charterheaven Limited has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Charter Heaven Limited, formerly known as Charterheaven Limited (FRN 125796), has been declared in default by the FSCS as of 2 May 2012. The firm's specific product offerings cannot be determined from available records. Former customers may be eligible for FSCS compensation, though entitlement levels depend on the financial products involved.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.