FSCS in-default register

Direct Mortgage Centre

Declared in default2 June 2020FRN 300471

What this means for you

Because Direct Mortgage Centre has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Direct Mortgage Centre (FRN 300471), a UK regulated financial services firm, has been declared in default by the Financial Services Compensation Scheme as of 2 June 2020. The firm provided payment protection insurance claims services to customers. Former customers of the firm may be entitled to compensation of up to 90% of their eligible losses under FSCS protections, with no upper limit applied to insurance claims.

Products this firm wrote

Ppi Claims

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.